Sylova

We want you to be genuinely happy with Sylova, not stuck in a subscription that isn't working for you. This policy explains how trials, cancellations, and refunds work.

1. Try before you pay

Every paid plan starts with a 7-day free trial. You won't be charged anything until the trial ends, and you can cancel anytime during those 7 days at no cost — this is the easiest way to make sure Sylova is right for you before any money changes hands.

2. 14-day money-back guarantee

If you're charged for a subscription and it's not what you expected, email us within 14 days of that charge and we'll refund it in full, no detailed justification required. This applies to your first payment on a plan and to renewal charges alike.

3. How to request a refund

Email hello@sylova.app with the email address on your account and the approximate charge date. We aim to respond within 2 business days and, once approved, refunds are issued back to your original payment method — they typically appear within 5–10 business days depending on your bank or card provider.

All payments are processed by Paddle.com Market Limited, our reseller and merchant of record. You can also reach out directly to Paddle's Order Support team using the receipt emailed to you at checkout, and they can look up and process the refund on our behalf.

4. Cancelling vs. refunding

Cancelling your subscription (from your billing settings, anytime) stops future charges — you keep access until the end of the period you already paid for, but past charges aren't automatically refunded. If you'd also like a past charge refunded, follow the steps above within the 14-day window.

5. A fair-use note

The guarantee above is a genuine no-questions-asked policy for the overwhelming majority of requests. The one thing we look at case by case is very heavy usage immediately before a refund request (for example, generating a very large volume of articles or websites and then requesting a full refund) — each of those generations has a real cost to us. This is a rare edge case, not a hurdle for normal use.

6. Questions