Support
We're a small team and read every message ourselves — no ticket queue, no bot. Reach out any time, or check the answers below first if you're in a hurry.
Get in touch
We aim to reply within 1–2 business days.
Frequently asked questions
Is there a free trial?
Yes — every plan includes a 7-day free trial, and you won’t be charged until it ends.
How do I cancel my subscription?
From your account, go to Billing and cancel there. You’ll keep access until the end of your current billing period. See our Refund Policy for how refunds work.
What AI does Sylova use?
Sylova is powered by OpenAI’s language models, grounded in real keyword, entity, and business research rather than a bare prompt — that’s what keeps the output specific instead of generic.
Can I publish directly to my own site?
Yes. Connect your own hosting — Amazon S3, Cloudflare R2, DigitalOcean Spaces, GitHub Pages, Cloudflare Pages, or WordPress — under Cloud Connections, then deploy with one click, or let Workflows publish new articles automatically on a schedule.
Found a bug, or have a feature request?
Email us. We read every message ourselves, and bug reports and feature requests both genuinely shape what we build next.